ICONDA SolutionsConsulting, Training and Workshops for Customer-Facing Teams
How’s Your Customer-Facing Team Getting On?
Customer-Facing Teams include Sales, Marketing and Applications Engineers, of course, but also Product Engineers and Developers in many organisations. Whether customer support is their primary task or not, they face complex challenges. For example, how do they …
- Get the attention of customers who are overwhelmed with information and other distractions?
- Satisfy customers who are hoping for an out-of-the-box experience, even for the most sophisticated technology?
- Simultaneously do a great job with customers while attending to a myriad other tasks ?
ICONDA offers Hands-On Consulting and Learning & Development Solutions …
Hands-On Consulting Solutions
We put our Technical Sales, Marketing and Applications Engineering expertise at your disposal, working either under your management or on a project basis. This is a good option if you need immediate help to deploy products and services.
You benefit from our experience in Hardware and Software technology together with the communication skills underpinning ICONDA’s Learning & Development Solutions.
Learning & Development Solutions
We provide Training and Workshops to boost the performance and wellbeing of your Customer-Facing teams, combining traditional and web-based techniques. These solutions are underpinned by a set of powerful tools and online resources, purpose-built for Customer-Facing situations.
This tool-based approach is built around the ICON9 system, the Process Communication Model and the Five-Minute Coach tools. By tailoring these complementary tools and methods to your situation, we enable your team to quickly integrate them into their professional lives.
Our Latest Post
The Customer-Facing Few
October 12, 2018
Circuit Archaeology with the Help of Amiq
What do you do when you have to perform risk analysis on a 20 year old circuit design and the information available consists of 30 vintage, undocumented VHDL files? (VHDL is a Hardware Description Language – an HDL).
In my case, a quick email not only provided the solution, it also restored my faith in human nature and the power of generosity and trust in business.
A couple of years ago, I was lucky enough to visit Amiq’s offices in Bucarest to stage a communication methodology course for their engineers. This took place in the theatre on the top floor of their company building and I was impressed both by this charming location and the solidarity and self-reliance of the team. These are people that know how to solve problems, whether technical (e.g. advanced HDL-based Design & Verification) or logistic – navigating around the many obstacles to business in bureaucratic Romania, for example!
So, returning to my archaeological difficulties, I knew that Amiq’s DVT HDL editor worked by understanding a design in order to offer the designer relevant functions and choices. My mail to Amiq asked if it would also be useful for reverse-engineering existing code. Two hours later, I had an evaluation license installed on my machine at AEDVices and, indeed, the tool can produce excellent block diagrams, flow diagrams and schematics with the minimum of fuss. Just throw the files at it, basically.
Above all, the human experience was tremendously refreshing. No “it’s-a-free-evaluation-but-let’s-have-your-credit-card-details-anyway” nonsense. Not so much as a “how-likely-are-you-to-buy-a-lorry-load?”. Just a simple, “here-it-is; hope-you-like-it; call-us-if-you-need-help”.
I warmly recommend Amiq to anyone in the business of creating, verifying or trying to understand a design, for the quality of both the tool and the people that built it.