ICONDA SolutionsConsulting, Training and Workshops for Customer-Facing Teams
How’s Your Customer-Facing Team Getting On?
- Get the attention of customers who are overwhelmed with information and other distractions?
- Satisfy customers who are hoping for an out-of-the-box experience, even for the most sophisticated technology?
- Simultaneously do a great job with customers while attending to a myriad other tasks ?
ICONDA offers Hands-On Consulting and Learning & Development Solutions …
Hands-On Consulting Solutions
You benefit from our experience in Hardware and Software technology together with the communication skills underpinning ICONDA’s Learning & Development Solutions.
Learning & Development Solutions
This tool-based approach is built around the ICON9 system, the Process Communication Model and the Five-Minute Coach tools. By tailoring these complementary tools and methods to your situation, we enable your team to quickly integrate them into their professional lives.
Our Latest Post
The Customer-Facing Few
October 12, 2018
Consider what it takes to build an aircraft carrier and put it out to sea. Tens of thousands of contractors crossing multiple disciplines, organisations, states and countries are involved. Another ten thousand or so do the actual construction. About five thousand sailors then sail it out of port. Finally, a handful of pilots take to the sky.
And so the ultimate success of seventy to eighty thousand people depends on these few pilots – the only ones to actually make contact with the targets of the mission.
Your R&D, your production staff, your suppliers, your executives and their staff built this amazing product. But your customer-facing salespeople and engineers are the carrier pilots. They have a delicate task upon which everyone else’s future depends.
And so they can never be too well trained – never too well prepared.