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Engineering Support Beyond Do, Doc, Done

Engineering Support Beyond Do, Doc, Done

by andrew.betts@icondasolutions.com | Apr 30, 2019 | Articles, ArticlesEN

Do, Doc, Done captures a way of working that is popular among support engineers and which often works well. For example : a case comes my way in the issue tracking system. I fix it (Do), send an email or write a comment when I close the case (Doc)...

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