by andrew.betts@icondasolutions.com | Jul 24, 2019 | CFE topics
Balancing communication with customers, colleagues, suppliers, … (maintaining a good level of contact with everyone) Making a contribution to commerical activities linked to technical support Mediating conflict situations These are just a few of the challenges...
by andrew.betts@icondasolutions.com | Jul 24, 2019 | CFE topics
Cultural barriers within different regions (APAC/EU/US) Imperfect communication between the departments causes frustration and stress (for me and my customers) Dealing with negativity and trying to turn it into positivity These are just a few of the challenges...
by andrew.betts@icondasolutions.com | Jul 24, 2019 | CFE topics
Influencing my organisation on topics that affect me but which I have no direct control over Consistently producing high quality written communication (email, reports, presentations, etc.) Get people to work for me the way I would like to have it and that best fits to...
by andrew.betts@icondasolutions.com | Jul 24, 2019 | CFE topics
Understanding customer’s goals Trying to fulfill the clients’ need (our services offer does not match the market) Avoid the negative influence of the customer’s problems (overload, lack of understanding, poor communication, etc.) Dealing with customer...
by andrew.betts@icondasolutions.com | Jul 24, 2019 | CFE topics
Planning for customer meetings, including coordination with colleagues Adapting to a broad range of customer personalities, styles, needs. Systematically maintaining a high level of customer service (the emphasis is on systematically) I always find the first contact...
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