Balance

Balance

Balancing communication with customers, colleagues, suppliers, … (maintaining a good level of contact with everyone) Making a contribution to commerical activities linked to technical support Mediating conflict situations These are just a few of the challenges...
Barriers

Barriers

Cultural barriers within different regions (APAC/EU/US) Imperfect communication between the departments causes frustration and stress (for me and my customers) Dealing with negativity and trying to turn it into positivity These are just a few of the challenges...
Influencing

Influencing

Influencing my organisation on topics that affect me but which I have no direct control over Consistently producing high quality written communication (email, reports, presentations, etc.) Get people to work for me the way I would like to have it and that best fits to...
Reactivity

Reactivity

Understanding customer’s goals Trying to fulfill the clients’ need (our services offer does not match the market) Avoid the negative influence of the customer’s problems (overload, lack of understanding, poor communication, etc.) Dealing with customer...
Proactivity

Proactivity

Planning for customer meetings, including coordination with colleagues Adapting to a broad range of customer personalities, styles, needs. Systematically maintaining a high level of customer service (the emphasis is on systematically) I always find the first contact...