by andrew.betts@icondasolutions.com | Nov 10, 2019 | Articles
Don’t worry, this isn’t the old story about the insecure dyslexic, insomniac atheist who lays awake at night wondering if there really is a Dog. It’s about the strange but ultimately effective path that my dog takes when I call him and why this could be a...
by andrew.betts@icondasolutions.com | Oct 6, 2019 | Articles
Apparently, I suffer from an affliction which most people manage to avoid. A weird mixture of intellectual laziness and hyperactivity, it once led me to attempt the reduction of German grammar to a handful of equations. Preferably to one equation. Einstein had managed...
by andrew.betts@icondasolutions.com | Sep 19, 2019 | Articles
Cycling quite fast down a narrow mountain road, I met a lorry coming up it. The result was eight broken ribs on one side, a broken shoulder on the other and a huge problem with getting out of bed. Problem-solving methodologies can be usefully classified as either...
by andrew.betts@icondasolutions.com | Sep 2, 2019 | Articles
Anna Karenina and Client Encounters All happy families are alike; each unhappy family is unhappy in its own way. This, the first phrase of Tolstoy’s Anna Karenina, is remarkable for how it sticks in the memory. In complex relationships such as with families or...
by andrew.betts@icondasolutions.com | Jul 24, 2019 | CFE topics
Balancing communication with customers, colleagues, suppliers, … (maintaining a good level of contact with everyone) Making a contribution to commerical activities linked to technical support Mediating conflict situations These are just a few of the challenges...
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