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Postures possibles pour « managing up »
Voici une bonne nouvelle concernant les diverses compétences en matière de communication, applicable à n'importe quel contexte : si vous interrogez des professionnels sur ce sujet aujourd'hui, vous obtiendrez d'excellentes réponses - nettement meilleures, je crois,...
Bref et factuel : comment aborder un Échange Difficile
Suraj et moi avons diffusé un podcast sur les conversations difficiles il y a quelques jours et nous avons demandé aux participants des idées sur les meilleures pratiques. La personne qui a suggéré "Se concentrer sur le problème" a expliqué : lorsque vous confrontez...
Brief and Factual: How to Approach a Difficult Exchange
Suraj and I broadcast a podcast on Difficult Conversations a few days ago and we asked participants for ideas on best practices. “Focus on the problem” was suggested and the person who’d suggested this explained: when confronting someone , talk about the issue and...
Mener des Conversations Difficiles avec des Intentions Ajustées
Mon client aborde à nouveau la question de la chaîne d'approvisionnement, comme il l'a fait lors de la dernière réunion et de la précédente, et depuis aussi longtemps que je me souvienne. Comme d'habitude, il le fait juste au moment où j'aborde des sujets qui me...
Réconcilier les Échanges Difficiles : Apprivoiser le Troll
Si une conversation est un pont et une partie particulièrement difficile de cette conversation un troll, alors que représente le troll ? Ce n'est certainement PAS la personne avec laquelle je traite. Imaginer mon patron, mon collègue, mon client ou toute autre...
Conversations Difficiles : Des Ponts avec les Trolls
Les trolls sont un problème quand on veut traverser un pont. Surtout lorsque le pont en question est glissant et vacillant. Il faut parfois des heures pour s'en occuper et, bien sûr, les trolls représentent un danger pour la santé et la sécurité. Une conversation...
Leading Difficult Conversations with Adjusted Intentions
My customer brings up supply chain issues again, just as they did last meeting and the one before, and for as long as I can remember now. As usual, this is done just when I’m getting to topics that are important to me and the question is accompanied by an agonized,...
Reconciling Difficult Exchanges: Taming the Troll
If a conversation is a bridge and a particularly difficult part of that conversation a troll, then what does the troll represent? It is certainly NOT the person I am dealing with. Imagining my boss, my colleague, my customer or anyone else as a troll may be tempting...
Difficult Conversations: Bridges with Trolls
Trolls are trouble when you want to cross a bridge. Especially when the bridge in question is slippery and swaying. They can takes ages to deal with and, of course, trolls present a health and safety hazard. A Difficult Conversation is like crossing a troll bridge. ...
Possible Postures for Managing Up
Possible Postures for Managing Up Here’s some good news about diverse communication skills, applicable to any context: if you question professional people about this topic today, you’ll get some excellent answers – significantly better, I believe, than what you could...
Learning Objectives Enable Flexibility in STMicroelectronics Training
It may seem, when searching for training solutions, that the options are either Do It Yourself, represented here as Bleriot crossing the Channel in his own machine, or a low-risk, catalog-based solution - the P&O Ferry. Mega exciting on the one hand , but will it...
Why it’s hardest to communicate when it matters most
See also this video. Communication has special challenges when it comes to science and technology. Have you ever noticed that when you are burning to explain …when it seems really important to convince other people that you know what you’re talking about …then this is...
Do Your Best Thinking!
If you are trying to solve tough problems at the moment, then be careful not to let your mind brood or worry. Brooding is where you get stuck in the past, ruminating, kicking yourself for not buying Zoom shares in January, for example. Worrying is letting fear take a...
Half and half
Anita Roddick* once said: If you think you're too small to have an impact, try going to bed with a mosquito in the room The corona virus seems to have taken the place of the mosquito 😉 So, making a virtue out of different necessities, my colleagues and I delivered...
NewsletterQ1-20
Three easy-to-read items to keep in sync with you ...
Bees and FAEs
At the start of a recent training course, each person introduced themselves by citing an animal that could do their job, then explaining why. One of the Field Application Engineers (FAEs) in the audience put forward a bee, saying that they buzzed around busily,...
A Goal Setting Tail
Don't worry, this isn’t the old story about the insecure dyslexic, insomniac atheist who lays awake at night wondering if there really is a Dog. It's about the strange but ultimately effective path that my dog takes when I call him and why this could be a valuable...
The Hurry Monster, RIP
Apparently, I suffer from an affliction which most people manage to avoid. A weird mixture of intellectual laziness and hyperactivity, it once led me to attempt the reduction of German grammar to a handful of equations. Preferably to one equation. Einstein had managed...
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