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My Difficult Conversations Notebook

My Difficult Conversations Notebook

by andrew.betts@icondasolutions.com | Jul 13, 2022 | Articles, ArticlesEN

This notebook provides a quick overview of this series and a starting point for your own notebook, as a support for practicing Difficult Conversation skills. The notebook can be download in multiple formats, including Excel. Enjoy ! Comments, suggestions and enquires:...
Closing the Loop on a Difficult Exchange

Closing the Loop on a Difficult Exchange

by andrew.betts@icondasolutions.com | Jul 5, 2022 | Articles, ArticlesEN

If you’re hurtling downhill, over rocks and tree roots, on a cross-country bike, what do you concentrate on? If you’re driving on a crowded motorway, with cars criss-crossing in front of you, what do you concentrate on? If you’re in a meeting, with...
Understanding and Expressing Needs in a Difficult Exchange

Understanding and Expressing Needs in a Difficult Exchange

by andrew.betts@icondasolutions.com | Jul 4, 2022 | Articles, ArticlesEN

A few weeks ago, in a parallel universe, a customer called and said, “Andy, we’ve been trying to use the software you sold us and have run into difficulties. In fact, we missed a critical delivery last week and management is telling me that failure this week is not an...
Explaining Feelings Accurately and Sensitively in a Difficult Exchange

Explaining Feelings Accurately and Sensitively in a Difficult Exchange

by andrew.betts@icondasolutions.com | Jun 27, 2022 | Articles, ArticlesEN

Imagine the following Difficult Conversations: I’ve messed up my calendar and have to explain to my partner that, instead of going out with them this evening, I must work late I’ve messed up my roadmap and have to explain to my boss that, instead of being able to...
Starting a Difficult Exchange Safely by being Brief and Factual

Starting a Difficult Exchange Safely by being Brief and Factual

by andrew.betts@icondasolutions.com | Jun 20, 2022 | Articles, ArticlesEN

Suraj and I broadcast a podcast on Difficult Conversations a few days ago and we asked participants for ideas on best practices. “Focus on the problem” was suggested and the person who’d suggested this explained: when confronting someone , talk about the issue and...
Adjusting Intentions when Leading a Difficult Conversation

Adjusting Intentions when Leading a Difficult Conversation

by andrew.betts@icondasolutions.com | Jun 17, 2022 | Articles, ArticlesEN

My customer brings up supply chain issues again, just as they did last meeting and the one before, and for as long as I can remember now. As usual, this is done just when I’m getting to topics that are important to me and the question is accompanied by an agonized,...
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Recent Posts

  • Mon Carnet de Notes pour les Conversations Difficiles
  • My Difficult Conversations Notebook
  • Fermer la Boucle d’un Échange Difficile
  • Closing the Loop on a Difficult Exchange
  • Comprendre et Exprimer ses Besoins dans un Échange Difficile

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