by andrew.betts@icondasolutions.com | Jun 1, 2023 | Articles, ArticlesEN
According to reliable sources, there are currently 8,045,311,447 people in the world. 35% of them are either under 15 or over 65, so they have nothing to do all day. However, this leaves 5,229,452,460 busy individuals managing a wide variety of tasks. Based on my...
by andrew.betts@icondasolutions.com | Mar 17, 2023 | Articles, ArticlesEN
Children ask the most amazing questions: “When lightning hits the sea, why don’t all the fish die?”; “Do blind people see pictures when they dream?”; “Why are you sad, Mummy?”. Their questions are often thought-provoking and intimate. They are triggered by...
by andrew.betts@icondasolutions.com | Jul 13, 2022 | Articles, ArticlesEN
This notebook provides a quick overview of this series and a starting point for your own notebook, as a support for practicing Difficult Conversation skills. The notebook can be download in multiple formats, including Excel. Enjoy ! Comments, suggestions and enquires:...
by andrew.betts@icondasolutions.com | Jul 5, 2022 | Articles, ArticlesEN
If you’re hurtling downhill, over rocks and tree roots, on a cross-country bike, what do you concentrate on? If you’re driving on a crowded motorway, with cars criss-crossing in front of you, what do you concentrate on? If you’re in a meeting, with...
by andrew.betts@icondasolutions.com | Jul 4, 2022 | Articles, ArticlesEN
A few weeks ago, in a parallel universe, a customer called and said, “Andy, we’ve been trying to use the software you sold us and have run into difficulties. In fact, we missed a critical delivery last week and management is telling me that failure this week is not an...
by andrew.betts@icondasolutions.com | Jun 27, 2022 | Articles, ArticlesEN
Imagine the following Difficult Conversations: I’ve messed up my calendar and have to explain to my partner that, instead of going out with them this evening, I must work late I’ve messed up my roadmap and have to explain to my boss that, instead of being able to...
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