by andrew.betts@icondasolutions.com | Jun 20, 2022 | Articles, ArticlesEN
Suraj and I broadcast a podcast on Difficult Conversations a few days ago and we asked participants for ideas on best practices. “Focus on the problem” was suggested and the person who’d suggested this explained: when confronting someone , talk about the issue and...
by andrew.betts@icondasolutions.com | Jun 17, 2022 | Articles, ArticlesEN
My customer brings up supply chain issues again, just as they did last meeting and the one before, and for as long as I can remember now. As usual, this is done just when I’m getting to topics that are important to me and the question is accompanied by an agonized,...
by andrew.betts@icondasolutions.com | Jun 5, 2022 | Articles, ArticlesEN
If a conversation is a bridge and a particularly difficult part of that conversation a troll, then what does the troll represent? It is certainly NOT the person I am dealing with. Imagining my boss, my colleague, my customer or anyone else as a troll may be tempting...
by andrew.betts@icondasolutions.com | Jun 2, 2022 | Articles, ArticlesEN
Trolls are trouble when you want to cross a bridge. Especially when the bridge in question is slippery and swaying. They can takes ages to deal with and, of course, trolls present a health and safety hazard. A Difficult Conversation is like crossing a troll bridge. ...
by andrew.betts@icondasolutions.com | Apr 6, 2022 | Articles, ArticlesEN, CFE topics, Uncategorized
Possible Postures for Managing Up Here’s some good news about diverse communication skills, applicable to any context: if you question professional people about this topic today, you’ll get some excellent answers – significantly better, I believe, than what you could...
by andrew.betts@icondasolutions.com | Dec 1, 2020 | Articles, ArticlesEN
It may seem, when searching for training solutions, that the options are either Do It Yourself, represented here as Bleriot crossing the Channel in his own machine, or a low-risk, catalog-based solution – the P&O Ferry. Mega exciting on the one hand , but...
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