by andrew.betts@icondasolutions.com | Jul 13, 2022 | Articles, ArticlesEN
This notebook provides a quick overview of this series and a starting point for your own notebook, as a support for practicing Difficult Conversation skills. The notebook can be download in multiple formats, including Excel. Enjoy ! Comments, suggestions and enquires:...
by andrew.betts@icondasolutions.com | Jul 5, 2022 | Articles, ArticlesEN, Uncategorized
If you’re hurtling downhill, over rocks and tree roots, on a cross-country bike, what do you concentrate on? If you’re driving on a crowded motorway, with cars criss-crossing in front of you, what do you concentrate on? If you’re in a meeting, with...
by andrew.betts@icondasolutions.com | Jul 4, 2022 | Articles, ArticlesEN
A few weeks ago, in a parallel universe, a customer called and said, “Andy, we’ve been trying to use the software you sold us and have run into difficulties. In fact, we missed a critical delivery last week and management is telling me that failure this week is not an...
by andrew.betts@icondasolutions.com | Jun 27, 2022 | Articles, ArticlesEN
Imagine the following Difficult Conversations: I’ve messed up my calendar and have to explain to my partner that, instead of going out with them this evening, I must work late I’ve messed up my roadmap and have to explain to my boss that, instead of being able to...
by andrew.betts@icondasolutions.com | Jun 20, 2022 | Articles, ArticlesEN
Suraj and I broadcast a podcast on Difficult Conversations a few days ago and we asked participants for ideas on best practices. “Focus on the problem” was suggested and the person who’d suggested this explained: when confronting someone , talk about the issue and...
by andrew.betts@icondasolutions.com | Jun 17, 2022 | Articles, ArticlesEN
My customer brings up supply chain issues again, just as they did last meeting and the one before, and for as long as I can remember now. As usual, this is done just when I’m getting to topics that are important to me and the question is accompanied by an agonized,...
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