• Influencing my organisation on topics that affect me but which I have no direct control over
  • Consistently producing high quality written communication (email, reports, presentations, etc.)
  • Get people to work for me the way I would like to have it and that best fits to my duties (influencing without direct control)
  • Communicating the feature requirements for a new application (to the factory/R&D)

These are just a few of the challenges identified by Customer-Facing Engineers who have taken ICONDA’s Excellence in Client Communication training. They may inspire ideas for Exchange topics!