Learning and Development Solutions for Your TeamOur Learning & Development Solutions address the most complex client situations, both internal and external:
- Excellence in Client Encounters
- Effectiveness in Difficult Client Conversations
- Excellence in Professional Encounters
- Effectiveness in Difficult Professional Conversations
- Short events with a training-teambuilding mix
- Many tried and tested activities to choose from
- Integrate with company meetings, sales kickoffs, etc.
- Professional practise sharing
- Consider everyone to be a potential leader
- Develop multiple skills while solving today’s problems
Deep Knowledge, Simple Tools
Difficult Conversations of the Professional Kind helps professionals with one of the most important aspects of their work: dealing with critical situations promtly and effectively. It combines a simple flow with profound concepts.
Imagine how much time and energy you could save by improving your capabilities in this area! The conversation may be with your boss, with a peer, with team-members or with a client. Whichever it is, being able to say what's really on your mind is an invaluable skill. The tools and techniques described provide a safe way to start, allowing you to develop your own repertoire and style.
Client Encounters of the Technical Kind demystifies communication for field teams and, in doing so, renders a great service to high-tech companies. Its simple tools and processes promote productivity and effective business results. It's the ONLY product I have seen that is effective in developing the "technical sales team".
What we’ve learnt
Many of our training experiences are captured in articles, together with testimony from our customers. Here is the latest post …
Difficult Conversations, Bridges and Trolls
Trolls are trouble when you want to cross a bridge. Especially when the bridge in question is slippery and swaying. They can takes ages to deal with and, of course, trolls present a health and safety hazard.
A Difficult Conversation is like crossing a troll bridge. The bridge itself represents the underlying, “normal” conversation, with one or two challenges and an objective of attaining something on the other side. The troll is a particularly difficult issue and our options are, broadly speaking, to run away (avoid the issue) or resort to force (escalate the issue?) or tame the troll.
Other Recent Posts
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