Learning and Development Solutions for Your Team
We build Learning & Development (L&D) Solutions from three essential components: training encounters, independent learning and progress guidance.
Checkpoints provide senior customer-facing professionals with the opportunity to demonstrate their abilities.
- Excellence in Client Encounters: a short course for Technical Sales and Applications Engineers (aka Excellence in Customer Communication)
- Flash Training allows flexible content selection, scheduling and location while preserving many of the benefits of face-to-face encounters.
- Video series: A complete training course in thirty 12-minute sessions. This is the main resource used in Flash Training.
- Audio series: Short reminder and exercise sessions, for use as a backup to classroom and video work, with all the flexibility of audio
- ICON9 collateral: exercises, quick references, posters, icon9 website, etc. and the text book Client Encounters of the Technical Kind.
- Online resources are described here.
- Checkpoints: Short, individual review meetings between facilitators and trainees – a collaborative exercise, stimulating discussions that significantly deepen learning
- Coaching: Individual and Team sessions, enabling you to resolve immediate issues and often to transform them into opportunities for personal growth.
- Self-assessment: Exercises that allow trainees to check that they have captured a concept
- Feedback: Checks made before, on completion of and sometime after training encounters.
Client Encounters of the Technical Kind
Client Encounters of the Technical Kind describes a set of tools and methods that help Customer-Facing Engineers to overcome this constant challenge. The system, called ICON9®, has proved its worth in many companies: small, large and multinational. It addresses Sales, Support and ‘Own Organisation’ topics, and also tackles delicate issues, such as how to stand up to customers whose views you do not share.
Training Experiences and Testimony
Many of our training experiences are captured in articles, together with testimony from our customers. Here is the latest post …
The Customer-Facing Few
October 12, 2018
Circuit Archaeology with the Help of Amiq
What do you do when you have to perform risk analysis on a 20 year old circuit design and the information available consists of 30 vintage, undocumented VHDL files? (VHDL is a Hardware Description Language – an HDL).
In my case, a quick email not only provided the solution, it also restored my faith in human nature and the power of generosity and trust in business.
A couple of years ago, I was lucky enough to visit Amiq’s offices in Bucarest to stage a communication methodology course for their engineers. This took place in the theatre on the top floor of their company building and I was impressed both by this charming location and the solidarity and self-reliance of the team. These are people that know how to solve problems, whether technical (e.g. advanced HDL-based Design & Verification) or logistic – navigating around the many obstacles to business in bureaucratic Romania, for example!
So, returning to my archaeological difficulties, I knew that Amiq’s DVT HDL editor worked by understanding a design in order to offer the designer relevant functions and choices. My mail to Amiq asked if it would also be useful for reverse-engineering existing code. Two hours later, I had an evaluation license installed on my machine at AEDVices and, indeed, the tool can produce excellent block diagrams, flow diagrams and schematics with the minimum of fuss. Just throw the files at it, basically.
Above all, the human experience was tremendously refreshing. No “it’s-a-free-evaluation-but-let’s-have-your-credit-card-details-anyway” nonsense. Not so much as a “how-likely-are-you-to-buy-a-lorry-load?”. Just a simple, “here-it-is; hope-you-like-it; call-us-if-you-need-help”.
I warmly recommend Amiq to anyone in the business of creating, verifying or trying to understand a design, for the quality of both the tool and the people that built it.