Training that equips engineers working in various demanding, global contexts for efficient and productive client interaction. Whether their customers be internal or external, Customer-Facing Engineers (CFEs) will find that our ICON9-based methodology significantly reduces the tension between the technical and non-technical aspects of their work.  The result is not only greater productivity, but also authentic and more satisfying relationships.

Training for professionals working in complex and perhaps global organisations. In contrast to the Client Encounters programs, our emphasis here is on the interactions between groups within a company. Though the principles underlying successful encounters are the same, examples and case studies differ.

Addapt: a versatile tool that help you get more out of your CRM and which does different jobs according to your role …

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