Reactivity

• Understanding customer’s goals
• Trying to fulfill the clients’ need (our services offer does not match the market)
• Avoid the negative influence of the customer’s problems (overload, lack of understanding, poor communication, etc.)
• Dealing with customer frustration

These are just a few of the challenges identified by Customer-Facing Engineers who have taken ICONDA’s Excellence in Client Communication training. They may inspire ideas for Exchange topics!