by | Jul 24, 2019 | CFE topics

  • Understanding customer’s goals
  • Trying to fulfill the clients’ need (our services offer does not match the market)
  • Avoid the negative influence of the customer’s problems (overload, lack of understanding, poor communication, etc.)
  • Dealing with customer frustration

These are just a few of the challenges identified by Customer-Facing Engineers who have taken ICONDA’s Excellence in Client Communication training. They may inspire ideas for Exchange topics!