• Time and task management tools and techniques
  • Coping with the stress caused by workload, multitasking, unexpected requests, etc.
  • Balancing priorities between the tactical and the strategic, the important and the urgent, the necessary and the fun.
  • Working in a more structured way. It’s not always possible in Tech Support e.g. when an emergency call comes in … or is this just an excuse I like to use?

These are just a few of the challenges identified by Customer-Facing Engineers who have taken ICONDA’s Excellence in Client Communication training. They may inspire ideas for Exchange topics!